Cubitt House Group have 4 sites across Belgravia, Pimlico, Knightsbridge and Marylebone. We aim to create a home from home atmosphere in each venue.
We chose London Linen Supply as our supplier due to good recommendations we heard in the industry and previous relations with them ourselves. They go out of their way to ensure they are helping to make this service work for us – they totally understand our business. The product is very good quality and we very much find we have a good relationship with them, we really appreciate their excellent customer relations.
They do everything they can to make on-going improvements. The counting process has been updated recently and it’s very easy to manage our levels. The new process has been totally supported by London Linen Supply and has proved really beneficial in terms of stock levels and costs.
We have visited their factory which provided a real insight into how the laundry system works and got a good understanding of operational processes.
Our London Linen Supply representative visits our sites, without being asked, to monitor service and offer support and guidance on stock management procedures. We find the service they provide great!